FAQs

Below is a list of frequently asked questions. If your question is not answered, and you still need assistance, please send your questions to store@reproductiveaccess.org.

 

How can I contact you?

If you have any questions about your order, please feel free to contact store@reproductiveaccess.org


I have a request for a bulk/custom order. Who can I contact?

If you’d like to request a bulk or special order, please contact store@reproductiveaccess.org


How does this store help RHAP?

This store helps RHAP in a variety of different ways. It helps us increase funding through the revenue earned from the store, and helps us to promote and expand the reach of our patient education and clinical tools. 


How can I download these resources for free?

To download our resources please visit our website. There you will find a library of the various resources we offer along with a link to download. 


If you are interested in publishing or selling our materials, please fill out the form at this link: https://www.reproductiveaccess.org/resources/permission-use-materials/


Is there any way I can help with the development of your patient education and clinical tools?

Yes, you can become one of RHAPs field testers! The role we expect from field testers is to make sure the materials and translations we provide 1) accurately convey information in a way that is easy to understand and culturally appropriate, and 2) reflect RHAP’s values of evidence-based practice, intersectionality, patient-centeredness, and purposeful inclusion. If you are interested in being a field tester in English or have fluency in reading and writing other languages, then please reach out to education@reproductiveaccess.org


Will I receive an order confirmation?

You will receive an order confirmation after placing an order. Additionally, you will receive a shipping confirmation once your order has shipped. The shipping confirmation will include a tracking number.


What payment methods are accepted?

Visa

Mastercard

American Express

Discover

Check*

*Please note that we cannot ship out anything to you until we have received payment.


How can I pay with a check?

To pay with a check, add the items you wish to purchase to your cart and begin the checkout process. When you are on the payment page, there will be an option to pay with a check. Select this option, and you will be given information on where to mail your check. Continue the checkout process and submit your order. We will be notified of your order and preferred payment method. Once we have received your payment in the mail, we will then ship out your order.


What is your return policy?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To start a return please email store@reproductiveaccess.org.

To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.

To return your product, you should mail your product to: PO Box 21191 New York US 10025

You will be responsible for paying for your own shipping costs, and the item must be returned using USPS shipping. Shipping costs are non-refundable. 


Do you provide refunds?

If you are interested in a refund, email store@reproductiveaccess.org. We will review your refund request. If approved, then we may ask you to return the items you purchased using USPS shipping. Once your return is received and inspected, we will notify you that we have received your returned item. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If a product is returned without obtaining approval for a refund beforehand we are not able to guarantee a refund.


I have a late or missing refund.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at store@reproductiveaccess.org.


Do you accept exchanges?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at store@reproductiveaccess.org and send your item to: PO Box 21191 New York US 10025.


How do you ship a store order?

Purchases are sent out using USPS, and are normally sent out within a week of purchase.

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